Terms and conditions
The term ‘Five Simple Steps Publishing Ltd’ or ‘us’ or ‘we’ refers to the owners of the website whose company registration number is 07949097. The term ‘you’ refers to the user or viewer of our website.
All prices are in pounds sterling (GBP). As we’re a UK registered company, this makes our taxes a whole lot easier. If you wish to convert GBP into your local currency, the XE Universal Currency Converter will give you an indication of equivalent value.
Please note, we charge VAT on all ebooks and videos sold to UK customers. This is added during the checkout process, so we can determine from your address whether you are liable to pay VAT.
We only sell brand new products, not used items.
Most products are carried in stock and can be dispatched quickly. Items which are not onsite can take longer to be ready for dispatch. We will try to keep you informed of the progress of your order. When an item is pre-ordered and money is taken for that item (as we use PayPal, this is standard procedure), an expected shipping date will be communicated explicitly with the customer prior to purchase.
See our shipping information for more details.
Sending the order
Find the item you want to buy, add it to your cart and pay for it. You will receive an order confirmation once your order has been accepted; this email will tell you that you’re due to receive a second email when we dispatch your order.
There is a different process for download orders: please see the separate section below on download sales.
Secure web ordering and credit card payment through PayPal
We use PayPal to process our transactions. They’re reliable, secure and you don’t need an account in order to use the service.
If you want to cancel your order, please notify us as soon as possible. It may be that your order will already have been dispatched and we are unable to recall it. We cannot guarantee to cancel items from an order. The only opportunity we have to cancel is when waiting for product that is out of stock. Cancellation requests must be logged via our support area, quoting your order number.
Download purchases cannot be cancelled. Please see the section below on download sales.
Guarantees and returns
All items are guaranteed to be brand new and should reach you in perfect condition.
We will only replace items that are defective or sent in error. Please see our refund and returns policy for more information.
This is subject to you notifying us of the problem and returning the book to us within thirty days of receipt of the goods and providing a description of the damage or defect. Please contact us before returning items. Report faulty items via our support area and we will give you return instructions.